Ticket Holders Information
Purchase Policy for Rochford Wines Concert/Events
Our goal at Rochford Wines is to make your purchasing experience easy and efficient. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process of
Rochford Wines. If you have any questions about the information below, please contact us, on ticketsales@rochfordwines.com or 03 5957 3333.
Each ticket that you purchase is a license to attend a particular event and is subject to the additional terms set forth on that ticket.
Currency
All ticket prices for events/concerts are stated in Australian Dollars. Rochford Wines has several methods of payment to accommodate your needs, including: MasterCard, Bankcard, Visa and Direct Deposit
(which needs to be banked within 3 days or the order will be cancelled).
Who You Are Buying From
Rochford Wines acts as the agent/venue for the promoters or persons organising the events. Rochford Wines will process tickets booked through Rochford Wines, on behalf of the promoters or persons
organising the events.
Pricing and Availability
Rochford Wines sells tickets on behalf of promoters, tour operators and bands, which means that Rochford Wines does not set the ticket prices or determine seating locations for International acts (only).
Tickets for events are also sold through several Ticketmaster distribution points, including Online, Contact Centres, Outlets and Box Offices. Therefore, tickets for popular events may sell out quickly.
Occasionally, additional tickets may be available on the day of the event/concert. However, Rochford Wines does not control its availability or sell tickets on the day; Event Providers will determine this on
the day of event.
Processing Fees
Tickets purchased on rochfordwines.com, via phone or at the venue are subject to a per ticket booking/handling charge/fee which is non-refundable. In many cases, delivery charges will also be owed.
Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets through Rochford Wines, there may be restrictions on tickets for certain concerts/events. This means that you may be limited to a specified number of tickets for a certain event
(also known as a "ticket limit"). This amount is included on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket advantage practices.
Web Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting
payment information, it is your responsibility to confirm with Rochford Wines whether or not your order has been placed. Rochford Wines will not be responsible for losses (monetary or otherwise) if you
assume that an order was not placed because you failed to receive confirmation.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is
changed or cancelled.
Cancelled Events
Occasionally, events/concerts are cancelled or postponed by the promoter, venue, tour operator or band due to weather conditions or situations affecting the staff or audience. When this occurs, Rochford
Wines makes every effort to ensure you are contacted and receive a prompt refund if applicable. If an event/concert is cancelled, please contact us for information on receiving a refund. If the event is
moved or rescheduled, the promoter/tour operator may set refund limitations. Please contact us for exact instructions and make sure you provide the name that the tickets were booked under so we can
expedite your refund if applicable. Please only contact us if tickets were purchased through Rochford Wines, as you will need to return the tickets directly to us.
Refunds and Exchanges
Before purchasing tickets, carefully review your ticket selection. Policies set forth by Promoters and Tour Operators prohibits Rochford Wines from issuing exchanges or refunds after a ticket has been
purchased or for lost, stolen, damaged or destroyed tickets.
Billing Information
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay
processing and delivery. In these cases, Rochford Wines will attempt to contact you, using the information provided at the time of purchase. If Rochford Wines is unable to reach you after its initial attempt,
Rochford Wines may cancel your order and may sell your tickets to another customer.
Delivery of Tickets and Box Office Pick Up
Rochford Wines sends e-Tickets via email to the email address of the charged cardholder unless otherwise directed. Occasionally, we receive incorrect email addresses, billing or credit card account
information for a ticket order that can delay processing and delivery. If you have not received your tickets within a week of the concert date, please check your Junk email box. Tickets will be sent from:
ticketsales@rochfordwines.com.au. If you are chasing up tickets you will need to present your Rochford Wines web site order confirmation. You will need photo identification to pick up tickets on the day of
the show.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its
scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Rochford Wines will have the right to cancel that ticket (or the order for that
ticket) and refund the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the Rochford Wines web site or other event/concert ticketing
system.
Security Search
You and your belongings may be searched on entry. Upon entry to the venue you consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may
be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, cameras, recording
devices, metal cutlery, umbrellas, tables, tent and sun shelters, drugs or controlled substances.
Limitation of Liability
Rochford Wines encourages sun smart practises by all patrons. On all event material whether it be ticket holder’s information or brochures etc, we encourage all patrons to bring a hat and sunscreen to our
outdoor events. During extreme weather conditions we will endeavour to provide extra shelter for patrons, but coverage for all is not possible (please call Rochford Wines on day of event and listen to
message for details). Rochford Wines cannot be responsible for Australian weather conditions.
From time to time objects may fly into the concert area during an event. Despite our best efforts to shield patrons, injury can occur. Stay alert at all times before, during and after performances. If struck,
immediately ask a staff member for directions to First Aid. By purchasing a ticket through Rochford Wines, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying
minor(s). You assume all risks are incidental to the event for which a ticket is issued, whether before, during or after the performance.
License; Ejection and Cancellation
Event Providers and the Venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive
language, or is intoxicated; or who fails to comply with Event Provider and Venue rules. Breach of terms or rules will terminate your license (privilege) to attend the event without refund. A ticket is not
redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event/concert. You grant permission to utilize your image, likeness, actions
and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event/concert (regardless of whether before,
during or after performance) in any medium or context without further authorization or compensation.
Designated Areas; Restaurant, General Admission, Marquees, Deck or Courtyard.
The venue reserves the right to eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language within designated areas. All packages with beverages included are to be
consumed within the designated area. Failure to comply with these conditions, management reserves the right to remove ticket holder from the area. Breach of terms or rules will terminate your privilege to
attend the area without refund. A ticket is not redeemable for cash.
Lost Property
Rochford Wines is not responsible for any lost, stolen or damaged personal property.
Privacy Policy
Rochford Wines may at times hold information about you that is collected in line with the National Privacy Act. We also endeavour to keep our lists updated with the government’s 'Do Not Call' register. We
will not share or disclose information about you without your prior consent. By purchasing via our online website, phone or entering competition or promotions run by Rochford Wines you may receive
promotional material from time to time from us. This may be in the form of email, sms, or postal mail. If you would like to know what information Rochford Wines has on file about you or would like your
information removed, please contact our IT Manager direct. At anytime you can unsubscribe from this service by clicking the 'unsubscribe' link on our website
